Contact
One address. A person reads it.
Slowburn is made by one person. There is no ticket system and no bot; there is an inbox.
What to include
- A Premium question: your Support ID from Settings → Premium. It identifies your purchase without identifying you.
- Something broken: your phone model, the app version from the bottom of Settings, and what you expected to happen.
- A safety report or an appeal: say so in the subject line. Reports made inside the app reach the same person, with the evidence attached automatically; email is for anything the app can’t carry, and for appeals under the community rules.
- Deleting your account: you can do it yourself, in the app, without writing. Here is how.
- Press, partnerships, creators: the same address. It will get to the right person, because there is one.
Please don’t email passwords, payment details or anything from someone else’s private messages.